COLLECTION OF INFORMATION

Last Updated: July 28, 2026

Urban Legacy Builders collects information that visitors voluntarily provide through our website, contact forms, chat features, phone calls, email communications, SMS/text messaging, and other interactions with us. This information may include your name, postal address, email address, phone number, company name, project information, message content, and any other information you choose to submit.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, referring website, date and time of visit, general location information, cookie identifiers, and interactions with our website.

The information you provide is used to respond to your request, provide services, communicate with you, improve our website, maintain website security, analyze website usage, and support our business operations. Consent to receiving SMS/text messages is not shared and is used only for the purpose for which you provided consent.

SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.

COOKIE/TRACKING TECHNOLOGY

Our website may use cookies, pixels, scripts, tags, local storage, and similar tracking technologies to operate the website, remember preferences, understand how visitors use the website, measure traffic, improve performance, support chat functionality, and evaluate marketing or referral activity.

These technologies may collect information such as your IP address, browser and device information, pages viewed, links clicked, referring URLs, timestamps, cookie identifiers, and general website activity. Some cookies are necessary for the website to function, while others are used for analytics, performance, functional features, or marketing-related purposes.

Our website may use third-party tools and service providers, including Google Analytics, Duda website platform tools, Snowplow/Duda analytics, Tidio chat, Elfsight forms, content delivery networks, and other similar services. These providers may collect or process information as described in this Privacy Policy and in their own privacy notices.

You can control cookies through your browser settings and, where available, through the cookie consent or cookie preference tools provided on our website. If you reject or disable certain cookies, some website features may not function as intended.

THIRD-PARTY SERVICES

We may use third-party service providers to help operate our website, analyze website traffic, provide forms, provide chat or messaging features, host website content, support communications, and improve our services. These providers may process information on our behalf or according to their own terms and privacy policies.

Examples of third-party services that may be used on or in connection with our website include Google Analytics, Duda website platform and analytics tools, Snowplow/Duda tracking, Tidio chat, Elfsight forms, social media platforms, hosting providers, and content delivery network providers.

CHAT AND MESSAGING FEATURES

Our website may offer chat or messaging features operated by a third-party provider, such as Tidio. If you use the chat feature, the chat provider may collect and process the contents of your messages, your contact information if you provide it, your IP address, browser and device information, pages visited, timestamps, and other information needed to provide the chat service.

Please do not submit sensitive personal information through the chat feature. We use chat information to respond to inquiries, provide customer support, improve communications, and maintain records of our interactions.

CONTACT FORMS

If you submit a contact form on our website, we collect the information you provide, such as your name, email address, phone number, company name, project details, message content, and any other information included in your submission. Our contact forms may be powered by a third-party form provider, such as Elfsight.

We use form submissions to respond to your inquiry, provide requested information, schedule or discuss services, and maintain business records.

USE OF INFORMATION

Urban Legacy Builders may use collected information to respond to inquiries, provide installation contractor services, communicate with customers and prospective customers, send service-related messages, process requests, maintain records, improve our website, analyze website performance, protect against misuse or fraud, and comply with applicable obligations.

We may also use aggregated or de-identified information to understand website trends and improve our services.

DISTRIBUTION OF INFORMATION

Urban Legacy Builders may share information with service providers, contractors, website and technology vendors, analytics providers, communications providers, form providers, chat providers, and other parties that help us operate our website and provide our services.

We may also share information with governmental agencies, regulatory authorities, or other parties when permitted or required by law, when needed to protect against or prevent actual or potential fraud or unauthorized transactions, when investigating fraud or security issues, or when necessary to protect our rights, property, users, or business operations.

We do not provide SMS opt-in information or phone numbers collected for SMS purposes to third parties for their marketing purposes.

COMMITMENT TO DATA SECURITY

We take reasonable steps to protect personally identifiable information from unauthorized access, disclosure, alteration, or destruction. Only authorized employees, agents, contractors, and service providers who need the information to perform their work are permitted to access it.

No website, internet transmission, or electronic storage method can be guaranteed to be completely secure. If you believe your information may have been submitted to us in error or you would like to request that information be updated or removed, please contact us using the information below.

All SMS messages include an opt-out option. You may reply STOP to opt out of a text message campaign. You may also contact us to request access, correction, verification, or deletion of your information.

YOUR PRIVACY CHOICES

You may choose not to provide certain personal information, but some services or website features may not be available without it. You may disable cookies through your browser settings. Where a cookie banner or cookie preference tool is available, you may use it to manage non-essential cookies.

You may opt out of SMS/text messages by replying STOP to applicable messages. You may also contact us to request access to, correction of, or deletion of information associated with you.

CALIFORNIA PRIVACY RIGHTS

California residents may have certain privacy rights regarding their personal information, including the right to request access to personal information, request deletion, request correction, and request information about how personal information is collected, used, disclosed, or shared.